Privacy Policy
Last Updated: January 11, 2026
At Outreachist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform. Please read this policy carefully to understand our practices regarding your personal data.
Table of Contents
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when using our platform:
- Account Information: Name, email address, phone number, password, profile picture, and account preferences.
- Profile Information: Business details, website information, social media profiles, portfolio, work samples, and professional credentials.
- Payment Information: Billing address, payment method details (processed securely by our payment processors), and transaction history.
- Communications: Messages you send through our platform, support tickets, and email correspondence.
- User Content: Listings, offers, reviews, ratings, comments, and any other content you post on our platform.
- Verification Data: Identity documents, business registration documents, domain ownership verification, and social media account verification.
- Survey and Feedback: Responses to surveys, polls, and feedback forms.
1.2 Information Collected Automatically
When you access our platform, we automatically collect certain information:
- Device Information: IP address, browser type and version, operating system, device identifiers, and hardware information.
- Usage Data: Pages visited, features used, time spent on pages, links clicked, search queries, and interaction patterns.
- Location Data: Approximate geographic location based on IP address.
- Referral Information: Referring website, campaign source, and marketing attribution data.
1.3 Information from Third Parties
We may receive information about you from third-party sources:
- SEO Data Providers: Website metrics from Moz, Ahrefs, SEMrush, and similar services to verify website statistics.
- Social Media Platforms: Account information and metrics when you connect social media accounts for verification.
- Payment Processors: Transaction confirmation and payment verification from Stripe, PayPal, and other payment providers.
- Public Databases: Business registration information, domain WHOIS data, and publicly available professional information.
2. How We Use Your Information
2.1 Service Provision
- Create and manage your account
- Process transactions and facilitate payments
- Enable communication between buyers and sellers
- Verify listings and user credentials
- Provide customer support
- Send transactional emails and notifications
- Resolve disputes and prevent fraud
2.2 Platform Improvement
- Analyze usage patterns and user behavior
- Conduct research and development
- Test new features and improvements
- Monitor and improve platform performance
- Identify and fix technical issues
2.3 Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Personalize your experience and show relevant content
- Conduct surveys and request feedback
- Advertise our services on third-party platforms
2.4 Legal and Security
- Comply with legal obligations and respond to legal requests
- Enforce our Terms of Service and policies
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Protect the rights, property, and safety of Outreachist, our users, and others
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Other Users
- Public Profile Information: Your public profile, listings, reviews, and ratings are visible to other users.
- Transaction Details: When you engage in a transaction, we share necessary information with the other party.
- Communication: Messages sent through our platform are delivered to the recipient.
3.2 With Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
- Payment Processors: Stripe, PayPal, NOWPayments, Wise for processing payments
- Email Service Providers: For sending transactional and marketing emails
- Cloud Hosting: For data storage and platform infrastructure
- Analytics Providers: Google Analytics and similar tools for platform analytics
- SEO Data Providers: Moz, Ahrefs, SEMrush for website verification
- Customer Support Tools: Help desk and communication platforms
3.3 For Legal Reasons
We may disclose information when required by law or to protect our rights:
- In response to legal requests, court orders, or subpoenas
- To comply with applicable laws and regulations
- To protect against fraud, abuse, or illegal activity
- To enforce our Terms of Service and policies
3.4 Business Transfers
If Outreachist is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4. Payment Processing
PCI Compliance: We do not store credit card information on our servers. All payment data is processed securely by PCI-compliant payment processors.
4.1 Payment Providers
- Stripe: For credit/debit card payments. See Stripe Privacy Policy
- PayPal: For PayPal payments. See PayPal Privacy Policy
- NOWPayments: For cryptocurrency payments. See NOWPayments Privacy Policy
- Wise: For international bank transfers. See Wise Privacy Policy
4.2 Information We Collect
- Transaction amount and currency
- Payment method type (not full card details)
- Billing address
- Transaction status and history
- Payment processor transaction IDs
6. Data Security
We implement industry-standard security measures to protect your information:
6.1 Technical Measures
- Encryption: SSL/TLS encryption for data in transit
- Password Protection: Passwords are hashed using bcrypt
- Access Controls: Restricted access to personal data
- Regular Monitoring: Security monitoring and vulnerability assessments
- Secure Infrastructure: Firewalls, intrusion detection, and secure hosting
6.2 Your Responsibilities
- Use a strong, unique password
- Do not share your account credentials
- Log out after using shared devices
- Report suspicious activity immediately
Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Transaction Records | 7 years (for tax/legal compliance) |
| Payment Information | Stored by payment processors per their policies |
| Communication Logs | 2 years |
| Marketing Data | Until you opt out + 30 days |
| Analytics Data | 26 months (Google Analytics default) |
| Dispute Records | 5 years after resolution |
8. Your Rights and Choices
You have certain rights regarding your personal information:
8.1 Access and Portability
You can request a copy of your personal data in a structured, machine-readable format.
8.2 Correction
You can update or correct inaccurate information through your account settings or by contacting us.
8.3 Deletion
You can request deletion of your account and personal data, subject to certain exceptions:
- We may retain information required for legal compliance
- Transaction records may be kept for accounting purposes
- Anonymized data may be retained for analytics
8.4 Objection and Restriction
You can object to certain processing of your data or request restriction of processing in specific situations.
8.5 Marketing Preferences
You can control marketing communications:
- Unsubscribe from emails using the link in each message
- Update email preferences in account settings
- Opt out of promotional notifications
- Contact us to opt out of all marketing
- Note: Transactional emails cannot be disabled
8.6 GDPR Rights (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to be forgotten
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
- Right to object to automated decision-making
9. International Data Transfers
Outreachist operates globally. Your information may be transferred to and processed in countries outside your country of residence.
We take appropriate safeguards to ensure your data receives adequate protection:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for transfers to certain countries
- Binding Corporate Rules for multinational service providers
10. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email for material changes
- Post a notice on our platform
Your continued use of our platform after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Outreachist
Privacy Inquiries: privacy@outreachist.com
General Support: support@outreachist.com
Data Protection Officer: dpo@outreachist.com
Website: https://outreachist.com
For account deletion requests, please visit our Data Deletion page
By using Outreachist, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.